Richmond, VA – According to the city officials, MyHQ replaces MyCheckFree, a platform that close to 13,000 of DPU’s customers are enrolled in.
Fiserv, the parent company of MyCheckFree, recently announced the platform’s retirement effective March 14, 2024.
The final day customers can access their account information through the MyCheckfree.com website is March 13.
Over 5,600 customers have enrolled in MyHQ to date.
All utility customers are encouraged to take advantage of this free, easy and paperless electronic billing and payment option to ensure safer delivery of utility bills and timely receipt of payments.
MyHQ functions the same as MyCheckFree, and offers additional enhancements. With MyHQ, customers can:
- Make ACH payments without a fee
- Choose from multiple notification types
- Automatic or manual payments
- View bills and payment history (up to 36 months)
- Setup AutoPay
- Configure notifications
- Create an easy to use wallet
