Richmond, Va. – The Virginia Department of Transportation (VDOT) is alerting E-Z Pass users about an ongoing “smishing” scam that attempts to steal personal financial information through fraudulent text messages.
Smishing, a type of phishing scam carried out via text message, is becoming increasingly common. In this specific case, scammers are sending text messages to E-Z Pass customers, claiming they have an overdue toll balance. The message then directs recipients to a link, encouraging them to make an immediate payment in order to avoid further consequences. The link, however, leads to a site designed to collect sensitive financial information, putting victims at risk of identity theft.
This particular scam is not new to Virginians. E-Z Pass users were targeted with similar messages as recently as August 2024. While the content of smishing messages can vary, the goal remains the same: to convince individuals to click on a link and provide personal and financial information.
In a statement posted on Facebook on Monday, March 3, VDOT emphasized that neither the department nor the Virginia Department of Motor Vehicles (DMV) sends toll bills via text message. The agency is urging E-Z Pass users to be cautious and to avoid sharing any financial information through text.
“VDOT will never send a text message requesting payment for toll bills or ask for sensitive information. If you receive any such communication, do not click the link or respond,” VDOT said in the post.
The warning serves as a reminder to be vigilant and cautious when receiving unsolicited messages asking for payment or personal details. E-Z Pass users who are uncertain about their toll account balances are advised to log into their official accounts directly through the E-Z Pass website or contact customer service.
As the use of smishing scams continues to grow, experts urge the public to report any suspicious text messages to the appropriate authorities, helping to prevent further victims from falling prey to these types of scams.
